Marketing is like…a bale of hay?

A nine-year-old boy stood more than 20 feet in the air in a hayloft, stretching his hands out toward a rope swing. His friend below had just launched the long rope (which was strung from the very top peak of the barn) up toward the boy above. But just as the boy reached to grasp the rope and swing out across the barn, his friend accidentally pulled back on the rope to relaunch it and looked up to see the boy suddenly falling down—head first—toward the hard, wooden floor below…


Cliffhanger! What does this story have to do with anything and why is it related to xiik?

Marketing is all about telling stories. I was reminded of this yesterday while attending the MBO Conference in Indianapolis, Indiana. Two of the sessions I went to were focused on content planning and strategy—very critical for successful marketing campaigns.

Don Schindler of AgencyND spoke about the successful elements of a story:

The Exposition—quickly setting the scene
Hook—revealing the problem
Rising Action—keep them hooked while building the story
Climax—everything builds to this moment
Resolution—finally giving the answer

Seventh grade English, right? I recall sitting at my desk in junior high, sketching that graph every English teacher wants you to learn. You know—the one that looks vaguely like a mountain range?

Plot Structure

So what does basic plot structure have to do with marketing? Everything!

Your target audience must be engaged with your message to gain their interest in your product/services/ideas. A compelling story will captivate your audience and draw them in so that you can lead them toward your goal.

Many folks in the marketing industry fall back on the easy route—using the same old marketing language: “our product can change your life” or “we will beat our competitor’s price.” In this way, we forget that effective marketing messages aren’t written for a company’s compliance office or CEO—they are written for everyday people who are captivated by real, compelling stories about mystery, intrigue, romance, and adventure!

The young boy falling down from the hayloft in the story above was my father’s cousin and the boy standing below was my father. Miraculously, as his cousin was falling down, one of the hay bales in the stack below him just happened to be sticking out a bit from the others and managed to break his fall enough to flip him around so he could land feet first. Had those bales of hay been stacked squarely, he may not have survived that fall. My father recounted that story to my brothers and me when we were children as an example of how one tiny unexpected thing can change your life.

To me, successful marketing is like that bale of hay. A fascinating story that sticks out from the usual “marketing speak” can capture people’s attention and possibly even change the course of their life by influencing them to make a decision they wouldn’t have otherwise considered.

I know I am reenergized—how about you?

Keeping Your Blood Pumping at Work

Last week we posted a question on Facebook asking how our fans kept their blood flowing at work, if their job required them to sit at a computer all day. We decided that information as valuable and relevant as this should be shared with everyone. What better than to post a blog so it is easily accessible and a constant reminder for us and our readers.

These are some of the best ways I have found to stay active, therefore happier and more comfortable at work:

Straighten up
I’ll admit it, right now I am slouching in my chair. Not good. And we have some nice chairs that actually help force you to sit up straight. This is obviously still a very hard habit to get used to. Better posture leads to better breathing, which leads to stress relief and relaxes the mind and body. And by the end of this topic, I already have better posture, sitting upright in my chair. Baby steps as they say.

Stretch. Stretch. Stretch.
Stand up for a quick second, reach toward the sky and take a deep breath. This is a less than 1-minute alternative to stiffness that will keep you limber throughout the day. It also forces you to take your eyes off the monitor.

Go outside at least once a day
The sunlight makes you feel better, improves your mood and gives you some extra focus before heading back to office. Got Vitamin D?

Don’t get too hungry
Take it from the pros. It’s twice as hard to work when your stomach is growling and you’re only thinkin’ Arbys. You just cannot concentrate, so go indulge!

Keep your desk pleasant
Surround yourself with inspiration or that killer lampshade you finally bought from IKEA. Personally, organization makes me more productive. Everything on my desk is always in its right place, like the Radiohead song! A clean workspace helps keep my mind focused on the task at hand. The less distraction the better!

Stay hydrated
Remember how your body is almost made up of 2/3 water? It’s easy to forget, but more important than we ever care to think. 8 cups a day keeps the dehydration away! Also, the more water you drink, the more likely you will be to get out of your computer chair to use the bathroom.

Are there other ways you stay active on the job? Leave a comment if you care to share your secrets!

The So-Called “Top 10” Twitter Users

I’ll be honest, social media isn’t my favorite subject to blog about, but when I see a post that makes me stop and wonder why part of it was even written, I feel like it is my duty to at least address it. The post I’m referring to is called “Analysis of The Top 10 Twitter Users and What We Can Learn From Them” by Techipedia.

It is a quick and easy read that has great take-away points, but I think the examples they chose to include could have been better. Their post features Lady Gaga, Britney Spears, Ashton Kutcher, Barack Obama, Ellen DeGeneres, Justin Bieber, Kim Kardashian, Oprah Winfrey, Taylor Swift, and Katy Perry. Notice any similarities? Duh! They all have $40 billion and a private island. I would go so far as to say that it would be unlikely if you haven’t heard even one of those names. And this is where the flaw in the Techipedia article lies.

I don’t mean to bash the article because it is, overall, a helpful read for a newcomer to Twitter. (Did I mention it was written by a 16 year old? Yeah. I know. Go him!) I just feel that it is unrealistic to use a group like that as models for the rest of us.  That would be like reading an article on building a house that only uses examples of mansions in Beverly Hills.

For the record, I am no Twitter expert, nor do I have as many followers as Justin Bieber. But, I do believe that I have been using the site long enough to take a stance on topics such as this. Since we are talking about Justin Bieber, I’ll use him as an example. Bieber has over 5 million followers and follows…wait for it…over 83,000! Don’t even try to convince yourself (or me) that 17 year-old Bieber sat there and clicked follow on all those tweople. And he’s not the only one following so many. Personally, I don’t have time for that, so I can safely assume little Justin doesn’t either. Barack Obama, on the other hand, probably has plenty of time to follow 715,000+ users, right?

We could continue to examine these stats, in detail, like number of tweets, following to follower ratio, join date, status popularity, and so on, but using examples like Oprah Winfrey and Kim Kardashian won’t guarantee a pathway for Twitter success. Instead of looking at these stats, practice yourself by making a Twitter account and learning how to use it for your own success. Everyone’s different after all, so we all use it for different reasons.

I will leave you with my quickly revised list of Twitter tips (based on the Techipedia article):

Status updates matter only if you are being true and real. It is so easy to spot a Twitter-bot. Don’t fall for the old “Want 2 million followers overnight? Click here!” trick. It won’t work. Oh, and your number of tweets won’t make you more popular automatically. Just because you posted 8,500 tweets last month doesn’t mean they were all quality tweets.

A follow for a follow would be nice in a perfect world, but it won’t always happen. My advice: follow who you want, who you think is interesting and helpful. The followers will come after, just as long as you are being real in your status updates. And remember, this takes time.

Add personality that fits you (or your brand). This is the only way to separate you from the other 75 million users on Twitter. You can only fit so much in 140 characters, so it’s easy to sound like Joe-shmo.

Promote yourself, but be careful not to overdo it. Would you still follow Katy Perry if all she was tweeting about was to buy her new album? Me neither. I say this: Promote at your own risk.

Twitter: Power for the Little Guy

SIGGRAPH (Special Interest Group on Graphics) is a week-long computer graphics conference that occurs annually and is comparable to GenCon, but more technical…and better. This year was my fifth SIGGRAPH and my second representing xiik , which was held  not too far from our Century City office, just outside Los Angeles, California!

Unfortunately, this post is not reserved to explain how mind-blowing the conference was, but rather the trouble I had trying to make it home in one piece.

It was a brisk California morning when a large group of us, including my partner in crime, Zeb Wood, decided to rent a car and take a road trip to Malibu for the day. You should know that our flight left the Los Angeles airport at 10:30pm that night! That didn’t stop us.  We headed to Malibu beach to play volleyball and freeze our butts off in the cold water for half the day. The remainder of the day, we were invited to a beautiful wedding ranch on the side of a mountain where we started to really push our time. 8pm rolled around and we are still on a tour of this amazing ranch. We couldn’t resist!

Cut to me flying down Highway 1, weaving in and out of traffic in an attempt to get all the way to the airport, drop off the rental car and check in before our flight took off. Needless to say, we pushed our time too far and missed the check-in by mere minutes! “Bummer,” we thought. But, at the same time, we knew the fault was on us. For now…

We proceeded to the counter designated for special people, like us, who had problems with travel. Finally reaching the front of the line, both Zeb and I went to separate counters to figure out how to get on standby for the next flight. Boy, were we wrong! After a confusing and very unhelpful conversation with the Delta attendants working the counter, we were told that because of “Priceline’s agreement with Delta” we would need to purchase completely new tickets for the same flight the next night. Only one word comes to mind: expensive! Overall, we were extremely upset and left confused as to why we had to purchase completely new tickets. Not cool. </rant>

So, what do we do now? In the heat of the moment, I could only think of one idea where I could simply tell my story and possibly reach someone at Delta about this unfortunate situation – Twitter. If you want to read my first tweet about the situation, it can be found here. As you can tell, I was a little upset.

To my amazement, after a couple days, @DeltaAssist direct messaged me and asked me to tell them my story. It took me about 11 messages, but I let them know what was up! Sure enough, one week later, Zeb and I both received emails from Delta with a sincere apology and $50 in credit vouchers for purchasing another flight with Delta.

At this point, I realized the power of Twitter. From a simple 140 character-long tweet, I was able to gain the attention of this enormous company and have my story heard! Four years ago, Twitter was created. Two years ago, I would not have been able to get this response from Delta. They may not have even had a Twitter account yet! I predict this type of customer feedback is and will become extremely popular in the very near future. Hold me to that.

All in all, I am pleased that Delta took the time to address our situation and attempt to do as much as they could to correct it. I guess I’ll call it Delta’s second chance. Hopefully they get it right. And don’t think this guy will be missing a flight anytime soon!

Do you want 100 million Facebook friends?

Personally, I wouldn’t want over 100 million Facebook friends, but apparently some do. It is now possible to download a torrent containing millions of Facebook users’ information with a single click according to MSNBC.com!

If you are on Facebook, there is a very good chance that you are one of the many who have their data collected and stored in this downloadable file. How does that make you feel? Betrayed? Exposed? To be honest, it doesn’t bother me. Here’s why.

Over the years, we have all seen how risky it can be to post our personal details on the Internet. We’ve learned far too many details about celebrities on Twitter (like John Mayer’s love life and Lindsay Lohan’s family drama) and heard the horror stories of folks who have put their Facebook status as “On Vacation” only to come home to find all of their possessions were stolen. And let’s not forget all those high school kids who have posted their fights on YouTube and were “shocked” when they got expelled from school.

It’s become pretty obvious to me that it isn’t wise to post any personal or vital information that I don’t want others to know. It really is pretty simple. Personally, I’m fine with the information I have shared online. Sure there’s a lot of detail about what I like and whatnot, but I certainly haven’t shared anything that could put me in danger or jeopardize my future. Sure you can probably learn that I live and work in the Indianapolis area and that I’m allergic to my favorite food (shellfish), but you won’t find any scandalous photos from my last vacation or a list of my credit card numbers!

I have seen way too many people post things that just shouldn’t be said on Facebook (or Twitter). You also have to keep in mind that employers spend a large portion of time looking through potential hire’s social accounts. From pictures, to status updates, notes and even events, you must be careful! Social services are hosted on the internet and even though there are “privacy settings,” people think that there is no consequence to posting something a little more than personal. That’s their call really. It may also be their loss.

It is your choice and your responsibility to decide what information you want to share with the world. I don’t believe Facebook users have any right to be upset with Ron Bowes for simply gathering all of the information that people have knowingly posted online into one downloadable file. If you don’t want people to know it, don’t post it online.

I guess my goal for writing this was not to excuse Bowe’s decision to post that file, but rather to shed light on the big picture of your online social life. It should be no surprise that the information you release publicly is [and has been] compiling for years in places like the Library of Congress and other massive data banks. A quote from an article on CNN regarding tweets being stored in the library of congress says “And I think folks understand that whatever they post on Twitter is meant to be searchable. So I don’t see the big issue here. The open exchange of information can have a positive global impact. This is something we firmly believe and it has driven many of our decisions regarding openness.”

There you have it! Used the right way, Facebook and Twitter can be amazing tools, but remember that once you post it—you can’t take it back. Proceed with caution, social butterflies!

xiik Bundles Up for the Windy City

Company opens Chicago office, beginning Stage One of two-year growth plan in “Top 3” markets.

“We’ve always strived to be a multi-regional firm, operating in the largest US markets. As we grow, we follow the demand,” stated xiik’s owner and VP of Operations, Topher Overstreet, at this week’s staff meeting, where the company’s two-year roadmap was unveiled. Three days later, the company began Stage One by welcoming Joe Nissan as its Chicago-based Account Director.

Mr. Nissan is a Chicago native with an MBA in marketing and over 10 years of experience in advertising for national agencies. He’s managed accounts for major retail brands, including Best Buy and Nextel, and several automotive companies. His mission is to develop new client and partner relationships in the Chicago area and grow the local Account Services team as these relationships mature.

xiik’s decision to focus on building Chicago came after several months of debate regarding the growth of the company. Early this year, xiik consolidated its Las Vegas office into its Headquarters in Los Angeles suburb, Century City. In the first half of 2010, the company made strides in expanding its west coast operations as it welcomed clients in Phoenix and San Francisco. xiik also found success in its second highest volume market, Indianapolis, with the addition of national clients such as eDentist.com and the National Panhellenic Conference. Growth from the company’s Capital Office in DC (also serving NYC) has been steady, but company leadership anticipates a ramp-up in early 2011.

Currently, with clients already in the Chicago area and the city’s close proximity to xiik’s National Operations Center in Indianapolis, this expansion simply made the most sense. Overstreet continued, “I’m confident that [Chicago] will be our second strongest market within the next ten months. We’ll experience the same exponential growth that has guided us for the past nine years – our existing clients love working with us and they continue to be our biggest evangelists in bringing in new clients.”

The two-year roadmap came with the announcement of extending the xiik’s competitive tuition reimbursement plan and an employee ownership plan that the company expects will continue its already high employee retention rate.

The Chicago office will officially open August 2, 2010 and will be located at:
300 South Wacker Dr #2300
Chicago, IL 60606
phone: 312.212.3499
email: chicago@xiik.com

Marketing Firm Pledges to Support Charities

Corporate social responsibility isn’t just a buzz term at xiik– it is part of the business foundation.

“We have a responsibility to give back to our community,” says Steve Hering, Art Director at xiik. “It feels great to help and it’s amazing to see that a few hours of work or a small donation can turn into a huge success for these organizations that may not otherwise have the resources to get such powerful results.”

xiik is a full-service marketing firm based in Los Angeles with staff in Indianapolis, New York and Washington D.C, who supports charities and causes across the country. Each year, the company has pledged to donate a minimum of 1% of profits to organizations in need and a minimum of 1% of total development hours to build Web sites for nonprofits that may not have been able to afford one otherwise. In 2010 alone, xiik has already donated more than 110 hours and over $9,000 in discounted services to several non-profit and philanthropic organizations.

The Humane Society of Indianapolis (HSI) has served the Indianapolis metro area since 1905, providing vital services to animals and people through sheltering and adopting animals, training classes and outreach programs. HSI has been a client of xiik’s for two years now, utilizing services from modifications to their current Web site to development of fundraising microsites for the organization, leading to over one-half million dollars in charitable donations.

xiik recently teamed up with the National Panhellenic Conference (NPC), a 108-year old membership organization that represents more than 4 million women at 655 college/university campuses and 4,500 local alumnae chapters in US and Canada. xiik and NPC are conducting focus groups and research to overhaul their outreach sites,SororityParents.com and TheSororityLife.com, that provide information and expert advice about sorority life to young women and their parents or guardians.

The Arizona Labor & Employment Relations Association (ALERA), facilitates the exchange of ideas, information, and research, to improve and promote the climate of labor and employment relations. xiik is working to help them overcome their challenge of maintaining communication and improving processes amongst volunteer staff and members through the creation of a Web site and discussion forum.

A unique site is being developed by xiik for a new, independent eBook publisher, Sterling Hope, which donates $1 of every sale to a charity. Customers cast a vote for one of three charities and send a personalized link to their friends to encourage them to vote. At the end of each round, all of the proceeds are awarded to the charity with the most votes. This fun, innovative charity not only benefits the organizations, but also brings exposure to new authors.

“We believe corporations have a responsibility to our global community and that is very clearly reflected in our business model and charitable outreach,” explained Amber Cleveland, co-founder of Sterling Hope. “xiik facilitated our wish for our customers to be able to see how they were making a difference for three very special charities. It’s critical to see that impact in real-time; xiik made that possible for us.”

All of the employees at xiik get involved in the effort: programming a site, writing content, providing creative ideas, or even attending charity events during personal time to show support. “It’s not just about an obligation to donate,” explains Topher Overstreet, xiik owner and Vice President of Operations, “it’s a great opportunity to use our talents and skills to support people in our communities and feel good about the work we are doing each day.”

Support the Poster Pooch!

A few weeks ago, the xiik geeks had a blast when we strutted our stuff with of our pooches, (or our loved ones’ pooches) on the track of the Indianapolis Motor Speedway for the Mutt Strut. Sure the weather was a little rainy, but that didn’t stop us, or thousands of others, from supporting the work of the Humane Society of Indianapolis.

Our support didn’t end there. On the day of the Mutt Strut xiik launched the Web site for the 2011 Indianapolis Poster Pooch Contest, a contest that will determine which Indianapolis-area dog will be the face of next year’s Mutt Strut.  Dogs are voted on by their human companions, who can log onto the site to vote for their favorites. The winning dog will be decided by having the most votes when the site closes at midnight on Friday, July 9.

Indianapolis-area residents can submit photos of their adorable pooch that can be voted on by the public. To register your pooch, you must make a minimum $5 donation and each vote is a $1 donation. Be prepared to enlist your friends and family to vote for your dog – the current leader has more than 300 votes. Have no fear, though, because voting is still open for several more weeks so there is plenty of time to get a rousing campaign for your pooch going. You can even use the site to solicit support from your friends and family by sending emails encouraging them to vote for your pooch.

And if you don’t have a pooch, surely you know someone who does, or you enjoy looking at photos of cute pooches. Log on today and find your favorite – you’ll be helping provide a second chance to the animals at the Humane Society of Indianapolis who dream of one day being a poster pooch (or kitty!).

Whether you want to show off your pooch, or see others’ favorite pets, we hope you join us in supporting this great cause.

A Eulogy for Lala

I went to log in to my Lala account last week and was greeted with the heartbreaking message that Lala service would be terminated on May 31 after having been purchased by Apple in December of last year. Needless to say, I took the news pretty hard. I’ve been a Lala user since September 2008. It’s been there for me when my iPod died, allowing me to access my extensive music collection from any computer with an internet connection. I’ve also discovered some fantastic new music through its extensive collection that allows users to listen to any song for free once.

Tech geeks billed Lala as a music rental service, where you could “buy” music for online-only play for 10 cents per song. However, I’ll admit that I only use Lala to access my personal music collection and check out new music – I never made a purchase or rental through Lala.

I am sure there are other services like Lala out there–I do love Pandora for its streaming music, but I’m going to miss having my own music at my finger tips. Guess it is time I resurrect my iPod from its role as an exercise assistance device.

xiik Joins the Ranks of the Best in LA

Greater Los Angeles Chamber of Commerce membership and advertisement helps to build brand awareness.

Earlier this year, xiik solidified its commitment to expanding its presence back home. “The Greater Los Angeles Chamber of Commerce is an amazing group and we’re proud to be a new member,” said Chris Overstreet, xiik’s Director of Operations. Although headquartered just outside the city, in Santa Monica, xiik insiders claim that LA Work accounts for less than 60% of the company’s revenue, as compared to its early years where almost 90% of its work was in its home base.

“It seems that as the company grew into other markets such as Indianapolis and DC, it lost its stakehold in Los Angeles. Now [the company’s] brand recognition could certainly use a boost back home,” said Kenny Totrakarn, former President of LA-based Invectro, one of the two companies that merged to form xiik LLC.

Within the past two months, xiik has already spent thousands in marketing and advertising in the city of its headquarters, including ads that will run in the Los Angeles Chamber weekly newsletter throughout May and June. The company also plans to spend an additional $20,000 by the end of the year on brand awareness initiatives to highlight its new name, logo and capabilities.

Said Overstreet of this new initiative, “This is where we started. Our flag may be a little dusty, but it’s still firmly planted. It’s time to retake our position among the top Interactive firms in the city!” xiik also intends to do more philanthropic work, including offering services to not-for-profit and disadvantaged entrepreneurs in the LA area.

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