The best answer is found by considering your own needs, knowledge of the process and available resources.  Still, because I hear this question so frequently, here’s my two cents in the hopes it helps you in your own researching phase.  Of course, I’m also always happy to guide you to a decision in person, as well!

How to choose an Agency

You’ve most likely realized that working with an agency brings the benefit of having a team of experts, each adept at their particular area and experienced at working with others to produce results no one could achieve on their own.  At this point, the choice should become less about price, and more about fit.  Here are a few questions to ask yourself as you begin the research phase:

Has the organization does this before?

Yes, your needs are unique, but the organization you work with should be able to provide comparable examples to the work you need under discussion. At a minimum, look for signs that the organization has skills that will be easily transferrable to your project!

Can the organization provide comprehensive strategic thinking?

Most agencies can throw together a website these days.  However, the recommendations provided must consider your long-term organizational goals.  If you’re not discussing the ways this strategy will provide a return on your investment, you’re likely missing the boat.  Also, make sure your team is bringing ideas, recommendations, and long term support as your needs or problems change.  A great article we’ve posted on in the past about digital vs. integrated marketing teams was written a few years ago by our own Topher Overstreet.

Are the recommendations provided scalable?  Do they integrate with your full plan?

Your team is responsible for ensuring your project meets your immediate needs, but should also be an advisor to keep you abreast of the latest trends and ideas to further enhance your business.  Additionally your agency should steer you in the right direction because a tool meets your needs, not because it’s something they like doing.  (A great read about custom Content Management Systems by Doug Karr can be found  here.)

Do you have an excellent rapport with the team you’ll be working with?

Expect to have a few bumps in the road.  Your agency team should be your advocate, and will occasionally need to ask difficult, challenging questions.  Ensure you’re comfortable that the team you’re working with will do so, and that when they do, you’ll be comfortable answering them honestly.   Do you feel like you’re interviewing these guys?  Run.  Like.  Hell.

Does the team have great references?

Most agencies have case studies of the work they’re proud of on their site.  If you’re happy with the look and feel on their portfolio, ask for references and ask about their satisfaction with the work throughout the process, and after the project was completed.   The number one question:  was it effective?   The number two question: was the process fun?

Making a choice about the organization to work does require research and a great deal of trust.  Above all, make sure you’re comfortable that the team you work with brings the right mix of skills to make your project both effective AND enjoyable.  I’d love to know – what research did you do when you chose a team to work with?   What other steps or questions would you recommend?

Mutt Strut, a dog walk around the Indianapolis Motor Speedway, is the signature fundraising event for the Humane Society of Indianapolis (IndyHumane), bringing in hundreds of thousands of dollars for the non-profit organization every year.

The 2011 IndyMuttStrut.org website

Several years ago, the event had only one section dedicated to it on IndyHumane’s website. For an event of this magnitude, this had to change. IndyHumane needed to raise more money at the event to support its services, and it needed to do that by sharing more info in better ways with its followers.

In 2009, IndyHumane chose xiik to design and develop Mutt Strut’s first dedicated website. In addition to giving Mutt Strut an enhanced brand experience for supporters, the site integrated the event registration system IndyHumane had successfully used in prior years. That year’s event broke previous fundraising and attendance records, attracting thousands of people and raising hundreds of thousands of dollars.

In 2010, IndyHumane worked with xiik to redesign the site again, giving it a smoother interface, the ability to feature videos on the homepage, and a comprehensive FAQ section. The event broke its previous records again, in spite of a torrential day-long downpour.

This year, in addition to hiring xiik to develop the back-end of its newly redesigned website, IndyHumane again used xiik to redesign IndyMuttStrut.org, integrating design elements from the event’s new branding, photos from past events, and RSS feeds with updates on fundraising goals. The event raised more money than last year.

The success of the past several Mutt Struts have been due in part to IndyHumane’s ability to share the most pertinent information about such a big event in a simple yet effective way. How many times have you planned to go to a special event – a concert, fundraiser, fair, etc. – only to be frustrated by the lack of information online? A dedicated, easy-to- use website helps any event.

Whether you’re a for-profit business or a non-profit organization, you need a good web presence to promote your major efforts – it’s the easiest, fastest way to get the most important information out to the most valuable people.

Have you used a particularly great special-event website lately? Seen one in need of a touchup? Or do you know of a great event that doesn’t even have a web presence and is missing out on its potential? Share your thoughts in the comments section.

Closet Works Customers Near You Map

Closet Works specializes in creating custom cabinetry, and with more than 22,000 customers in the Chicago area, they had a powerful client base but no way to use it to attract more customers. After all, custom cabinets aren’t something the typical homeowner purchases often.

Closet Works partnered with xiik to develop a customer map tool that shows potential customers just how much of an impact Closet Works has had in their area. The xiik-designed Customers Near You map enables site visitors to plug in their zip code and see how many of their neighbors within a 5-mile radius chose Closet Works for their custom cabinets.

Customer information and address are left anonymous to protect privacy, but individual branded placemarks identify the collective presence that Closet Works has within a neighborhood. With so many customers, the visual effect of the map is immediate and impressive.

Closet Works’ Customer Map is featured prominently on their homepage. But they know this application of technology isn’t a one-stop solution for growing their business, and they carefully consider all aspects of their brand online and in person. They specialize in good customer service, as their 4.5-star rating on the popular review site Yelp attests.

Closet Works has proven that it’s easy to leverage what you already have with new technology if you work with the right people. If you’re interested in learning how you can use new technology to grow an established customer base for your brand, contact xiik today.

A nine-year-old boy stood more than 20 feet in the air in a hayloft, stretching his hands out toward a rope swing. His friend below had just launched the long rope (which was strung from the very top peak of the barn) up toward the boy above. But just as the boy reached to grasp the rope and swing out across the barn, his friend accidentally pulled back on the rope to relaunch it and looked up to see the boy suddenly falling down—head first—toward the hard, wooden floor below…

Cliffhanger! What does this story have to do with anything and why is it related to xiik?

Marketing is all about telling stories. I was reminded of this yesterday while attending the MBO Conference in Indianapolis, Indiana. Two of the sessions I went to were focused on content planning and strategy—very critical for successful marketing campaigns.

Don Schindler of AgencyND spoke about the successful elements of a story:

The Exposition—quickly setting the scene
Hook—revealing the problem
Rising Action—keep them hooked while building the story
Climax—everything builds to this moment
Resolution—finally giving the answer

Seventh grade English, right? I recall sitting at my desk in junior high, sketching that graph every English teacher wants you to learn. You know—the one that looks vaguely like a mountain range?

So what does basic plot structure have to do with marketing? Everything!

Your target audience must be engaged with your message to gain their interest in your product/services/ideas. A compelling story will captivate your audience and draw them in so that you can lead them toward your goal.

Many folks in the marketing industry fall back on the easy route—using the same old marketing language: “our product can change your life” or “we will beat our competitor’s price.” In this way, we forget that effective marketing messages aren’t written for a company’s compliance office or CEO—they are written for everyday people who are captivated by real, compelling stories about mystery, intrigue, romance, and adventure!

The young boy falling down from the hayloft in the story above was my father’s cousin and the boy standing below was my father. Miraculously, as his cousin was falling down, one of the hay bales in the stack below him just happened to be sticking out a bit from the others and managed to break his fall enough to flip him around so he could land feet first. Had those bales of hay been stacked squarely, he may not have survived that fall. My father recounted that story to my brothers and me when we were children as an example of how one tiny unexpected thing can change your life.

To me, successful marketing is like that bale of hay. A fascinating story that sticks out from the usual “marketing speak” can capture people’s attention and possibly even change the course of their life by influencing them to make a decision they wouldn’t have otherwise considered.

I know I am reenergized—how about you?

Mass Effect, BioWare’s latest role-playing game, is one example. It really pushes story and engages the player with well-defined characters with whom s/he can relate. Naturally, real world scenarios come into play, in this case, sex. Good old-fashioned digital gaming sex!

Now, let it be known that these in-game sex scenes are totally mild. Just like in film, games have a rating system to help prevent minors from playing them. So why would it be any different for a game to introduce sexuality and real emotion, especially considering the increasingly wider demographic that gaming represents? The production director for Mass Effect 2 describes,

“When I play a game, I always find it odd when I’m just running around shooting things and beating things up without understanding why I care. I need a personal reason to care. That’s something that the characters offer.”

This gaming trend got me thinking more about how sex may be spreading to other new media, namely the Internet. And no, we aren’t talking pornography here, which practically started the internet. Instead, the focus is on companies that were originally more conservative and have completely rebranded themselves around that famous phrase: Sex sells.

American Apparel is my primary example. They are HOT! From one look at their home page, it is clear that this brand isn’t afraid to show some skin, literally. Their suggestive promotions leave customers wanting more. In other words, they have brought sexy back.

Just as we play games like Mass Effect to immerse ourselves in a fantasy and connect to its characters, we visit the American Apparel website in hopes we’ll find sexier duds for the avatar that is our real identity. The engaging photography, beautiful models and seductive marketing keep us browsing and fantasizing, until (in their hopes) we arrive at an item we simply must have.

Of course, American Apparel isn’t the only retailer with an unorthodox way of marketing. There are plenty of others, including one of our well-known quality denim suppliers, Diesel, pictured below.

So what does this mean? That our heads are stuck in the gutter and more brands are giving in too? I don’t think so. Rather, these companies have capitalized on a part of life that is captivating and, frankly, always on our minds. Their marketing strategies have shifted to a more progressive way of thinking to keep pace with changing generational attitudes and globalization. The younger crowd is less squeamish about the human anatomy than its predecessor, as are several Westernized cultures across the Atlantic. Like it or not, get used to seeing even more sex than you’ve seen before. As graphics technologies have begun to create interactive experiences that more closely mimic our sensory world, never before have we been so captivated by websites and games. Buckle up, it’s gonna be a risqué ride!

So, how does a company like xiik relate to an athlete like Shaun White?

Like him, there are some mad skillz here at xiik. Maybe not quite his snowboarding skills, but we’re pretty savvy when it comes to marketing. We have years of marketing experience, boat loads of creativity and the ability to execute those ideas through web, video and print. Every day we challenge ourselves and our clients to pull out the “big guns” and craft up a product that will be mind-blowing. If Shaun White needed an interactive website, video, marketing materials or anything else to sustain his brand, he could come to us and let us “put down tricks” in the form of interactive marketing.

If our team took a vacation to go take snowboarding lessons from Shuan White himself, I’m pretty sure none of us would be doubting what the pro instructed us to do. We would let the professional do his job because he has mastered his craft! Sure we can give our suggestions where we see fit, but at the end of the day we respect his gold medals. The same can be said for our company. We love getting input from our clients and should always be a part of the creative process, but our expertise helps us guide our clients down path safely and effectively. We might not be competing in Vancouver this winter, but for everyone here at xiik, a client’s success is our gold medal.

Read more about White’s accomplishments here. Read more about xiik’s here.

When a client or prospective client contacts xiik to develop a Web site, brochure or marketing campaign, one of our first questions is always going to be, “What do you want to accomplish?” We ask this because every company has different goals. It also helps us to learn more about a client. Often, but not always, a client may not have an end goal in mind, but just think they need “marketing.” However, marketing without a purpose is like trying to shoot a target in the dark. If you’re not sure what your goal should be, here are a few things to consider:

• The Status Quo: Think about your company from an outsider’s perspective. If staying objective is too hard to do, literally ask people (not employees!) what they know about you or your company. Do they know who you are and what you do? What you stand for? Is their perception of you positive or negative?

• The Goal: What do you want people to know about your company?

This is just the beginning of the strategy process. Although strategies may take some time and planning to develop, a solid strategy acts as a roadmap for achieving your goal(s). Just like a good coach won’t send his team into a game without an end goal (winning) and a series of plays to achieve the win, a good marketing firm won’t run a client through a gauntlet of marketing options without knowing the intended result. Anyone can shoot an arrow in the dark, but turning on a light always helps with hitting your target.

Everyone has heard of Netflix in some way or another by now. The ads are everywhere and the service has rapidly become a household staple for many.  I finally took the plunge myself and purchased a membership. Like me, most people used to drive to Blockbuster only to find that the movie they wanted to rent wasn’t in stock or was being rented by someone else. This obviously wasn’t cutting it for the “fast lane” society that, at the time, we were becoming. So a couple of dudes from California thought up and pitched a service that would allow customers to rent movies from a website on a pay-per-rental basis, and it eventually evolved into the flat monthly rate service it is today. So, how did this all come to be?

Since their launch, Netflix has encountered several other start-ups trying to sell the same service, but nobody has been able to do it as well as them. Wal-Mart and even Amazon (in Germany and the UK) have tried to release similar online services through their companies to their already loyal customers, but they eventually fizzled out. Wal-Mart now even has a cross-promotional agreement with Netflix! A partnership like that is huge — consider how pervasive Wal-Mart is and the comparatively tinier size that is and always will be Netflix. No offense to Netflix, we can’t all be Wal-Mart.

Now to my favorite part: the website. Netflix’s usability is amazing – from recommending movies it thinks you would like, to letting you stream many of the popular movies straight onto your computer or X-Box 360, PS3 and soon, the Wii. As a new customer, it only took me a couple minutes to get used to the site and how it all worked. That is incredibly important to keep in mind when designing the functionality of your websites. You could have a beautiful design, but if the layout is jumbled or confusing, it will not keep the user engaged and you’ve just lost a visitor or potential customer.

Another thing I love about the Netflix site is the way everything is interconnected. As I’m browsing through the legions of movies in the Netflix database, I have the option of adding them to my DVD Queue or Instant Queue. The way the site is connected through your personal profile is by the rating system and movie recommendations. As you rate more and more movies, Netflix gets smarter and better at guessing what movies you would like. Just an FYI, my queue is already big enough to last me months!

Netflix is also changing the business plans of other similar companies. More and more Blockbusters are closing their doors and driving to the movie rental store on a Friday night may soon be obsolete. We’ve also seen other businesses pick up on the practices of Netflix. Gamefly is one example of this. They have a similar site as Netflix for video game rental. Most hardcore gamers hate leaving the couch, so having their next game delivered right to their front door changes everything. Genius!  Red Box is a bit different, but nevertheless changing the way we rent movies. You can find these in places like McDonalds or neighborhood grocery stores. Red Box is, quite literally, a red box that has several new release movies in stock. Just slide your credit card, choose your movie and the box pops out your DVD. Consider it a vending machine for movies. Movies are only one dollar per night, so you won’t have to worry about late fees.

The changing movie rental industry is easy to use, personalized and fun, which for me equals addictive. Entertainment is a booming business integral to our lives and culture, so there will always be new and classic films to watch and great services allowing you to do so. People will always be searching for the perfect movie for their next date or, for aspiring filmmakers like myself, research and inspiration for professional endeavors. Whatever the need, Netflix has really started a revolution in entertainment, putting practically any film and TV series at the tips of our fingers. Go check it out and consider the free 14 day trial. After all, it’s FREE! Do you already have a Netflix account? What are your thoughts on the service?

My guess is you’re probably asking “What the heck is SIGGRAPH?” Fair enough. You have to be on a whole new level of nerd/hardcore computer graphics fanaticism to recognize it. I won’t lie, I am! Just check out the picture below of my conference badge and how much stuff is on that thing.

SIGGRAPH is the largest international professional organization “to promote the generation and dissemination of information on computer graphics and interactive techniques.” In other words, it hosts a conference every year in North America (usually in a major city) where thousands and thousands of students, educators, researchers and  professionals get together for a computer animation festival, huge exhibition, art gallery, emerging technologies, classes, behind the scenes amazingness and so much more. Let’s not forget about the parties. Oh, you heard right. Nerds can throw down!

Anywho, they just recently started hosting a conference in Asia halfway through each year, starting in December of 2008 (the original conferences are held in early August). It was a huge transition and a big step forward for the field of computer graphics and Asia, but also came with a lot of struggles such as language barriers. To our surprise, it wasn’t bad at all! There were great reviews and as a student volunteer, I was able to help most  every case that came across my path. I’m not saying it wasn’t hard though. Either way, the blending of cultures into one huge mesh of the most talented artists in the world is one of the most fulfilling experiences I’ve ever had. You literally pass people who helped create the films you watch everyday, the technology you use, the games you play and the amazing visuals that accompany every single aspect of our lives.

That’s most undoubtedly a true statement. In Japan, I was able to talk to owners of animations studios, producers and artists from Pixar, big guns at Lucas Film Animation and even the winner of best in show in the computer animation festival. That alone is worth the trip! Since I could practically write a book on my experiences at SIGGRAPH, I’ll leave you with some pictures of my trip. Some are from the conference and others are around the town of Yokohama. Enjoy!

It’s because they aren’t doing anything to promote their website! It’s like having a phone, but not giving out the number.

There is a difference between a website and a web presence, and there are several things you can do to ensure that your site gains standing on the Internet. First off, you must have a plan for marketing once you have launched your site and be ready to bombard the users online with your brand and message. If there isn’t a well-formed plan, it will not be as effective. Here’s a basic checklist that can help you harness the capabilities of the web:

- Become active on Social Media websites, but be smart about this.
- Add the URL to business cards, postcards, holiday cards, etc.
- Write periodic newsletters to keep your site’s information current and provide additional value for your visitors.
- Send permission-based emails to your contact list and include a link back to your site.
- Fine tune your Search Engine Optimization (SEO).
- Keep an eye on your traffic. Google analytics is a great, free resource for this.
- If your company has vehicles, decal them tastefully with your logo and URL.
- Throw a sweepstakes to promote your new launch.
- Place effectively targeted ads on other sites that your target audience is frequenting.
- Become involved in online discussion forums on sites that your target audience is frequenting.
- Audit all existing site content and update regularly to stay relevant.
- When you think you’re finished, don’t stop! This is an ongoing process.

It is easy to get lost in the tangled mess of websites that are out there these days. You have to become familiar with the successful websites with whom you are competing, but you also can’t completely disregard all of the amateur sites that flood the world wide web. Just be mindful that hundreds of thousands of other companies are attempting the exact same thing you are — trying to create an online presence — and it’s those things that you do uniquely that will set you apart. So, build it, promote it, get feedback, tweak it, fine tune it — and they will come.