Category Archives: customer service

How Netflix Revolutionized Movie Rental

Everyone has heard of Netflix in some way or another by now. The ads are everywhere and the service has rapidly become a household staple for many.  I finally took the plunge myself and purchased a membership. Like me, most people used to drive to Blockbuster only to find that the movie they wanted to [...]

Five Resolutions Your Business Can’t Afford to Break

We all start out the New Year with aspirations for improvement personally and professionally. Here are five ways to build in structure to your high hopes for business success in 2010:
Evaluate Your Goals
How has your business changed in the last year? What’s 2010 going to look like for your industry? Do current sales meet your [...]

“Tis the Season to Change Your Website”

Fa la la la la, la la la la! Well, you know how the song goes.
As the holiday season rolls around, lately we’ve been noticing some significant changes to websites that aim to spruce up marketing (no pun intended?) and maybe catch the attention of a few more customers. This comes as no surprise, though. Just as countless stores [...]

Apple: Party of 2. Non-Smoking.

It looks like there’s some tension in the air between some unhappy Apple customers who are smokers and the Apple customer service department. Why? Apparently, Apple is refusing to fix certain computers because they have traces of smoke residue in them.
Ok, now even this struck a nerve with me and as many of you know, I’m [...]

5 Signs You May Be Expecting Too Much from Your “Web Firm”

We frequently hear from clients, “My last web company was HORRIBLE!  Nobody even comes to the site and those that do come think it’s hard to use.  Now I can’t even get them to return my calls.  Can you give us a better-looking site that is actually user-friendly???!”  Hold your horses, Lucy.  It may have [...]