If someone had told you twenty years ago that you could have a direct line of communication with nearly all of your customers, would you have been excited? Of course! What an amazing opportunity. Not only do you have the power to tell your story, but you have the ability to hear from and measure the impact of conversations by, between, and with your customers. Leveraging these tools is a must for any business. There are so many digital options out there; we could spend months chatting about all of them. Over the next few weeks, I am going to share three key steps to help you find success in digital marketing.
Step #1 – Website and e-mail marketing
In Step #1 you can build a compelling one-two punch for your business. I trust this goes without saying, but it is imperative that you have a fully functional website up and running. Your website is your digital storefront/billboard/welcome mat for your business. Not having one is a mortal sin, but having a website that is out-of-date or non-functional is just as bad. What are the keys to a good website?
First of all, you need to make sure the site is well-designed. It should be clean, easy to navigate, and fully convey your brand and messaging throughout. Make sure it doesn’t take fifteen clicks to get to the pertinent information. It should be easy for anyone to figure out who you are, what you do, and how to get in touch with you. Also consider the amount of text on each page. Unless your products or services are highly technical, try to limit the number or words you use. Convey your message clearly and in simple fashion.
It is equally as important to make sure the website is designed in a way that will allow you to keep it updated. Too many times companies invest in a custom website, but must rely on an outside company to make any updates or changes. We highly recommend building a website with a Content Management System (CMS) platform such as WordPress. This will provide you with a significant amount of control and ease-of-access to make updates and keep your website fresh and engaging.
With your website where you want it, make sure you integrate e-mail marketing into the mix. You’ll want to have a landing page, opt-in page, or form somewhere on your website. This will provide people with an opportunity to share their e-mail address and begin receiving newsletters or other e-mails from you. The easier you make it for someone to provide their e-mail address, the faster you will build a relevant e-mail database to use for marketing. Consider providing access to a whitepaper, e-book, or some other kind of “digital goodie” to incentivize/thank each person for sharing their e-mail.
Once you have a marketing list, you can begin to e-mail your clients and customers, prospects, and partners. Be careful not to abuse your list (sending e-mails too frequently or e-mails that lack any relevance). Those companies who really figure out the right message and frequency to their e-mail marketing strategy will be able to deliver strong call-to-action messaging to drive additional business. You will want to make sure you are using an e-mail marketing program that can help measure key statistics and keep you in compliance with the CAN-SPAM Act. The investment is worth it for the insightful data and for mitigating your liability.
Do you have a creative way you are leveraging your website? How are you using e-mail marketing to drive business? What is working for you? Share your thoughts and opinions with us!




